Terms of Service

In these Terms, the following terms have the meanings set out below:

• Service / Services — the SaaS platform named "LeanTools", comprising digital production management tools (SQDP, Kamishibai and Kaizen boards) and additional modules available under selected subscription plans.
• Provider — Piotr Mieczkowski, sole trader, owner and operator of the LeanTools platform.
• User / Customer — an entity (individual, legal person or organisational unit) registered with the Service who has entered into an agreement for the provision of Services under these Terms.
• Account — the User's identifier in the system, accessed via login (email) and password.
• Subscription Plan — one of three access plans (Starter, Pro, Enterprise), defining the scope of features and financial terms.
• Trial Period — 14 days from the account registration date during which the User has access to selected features without charge (provided they do not upgrade to a paid plan).
• Operational Data — information entered and processed by the User through the Service (e.g. production line data, audits, improvement suggestions).

The provider of the Service is:

• Name: Piotr Mieczkowski
• Business type: Software development, SaaS services (production management tools)
• Address: Gdańsk, Poland
• Contact email: contact@leantools.pl
• Website: https://www.myleantools.com

LeanTools is an online SaaS (Software-as-a-Service) platform enabling manufacturing and logistics businesses to manage processes, monitor KPIs and implement Lean Management methodologies. The Service includes:

• SQDP Board — daily monitoring of Safety, Quality, Delivery and People KPIs
• Kamishibai Board — weekly area audits, standards compliance and corrective action recording
• Kaizen Board — improvement idea management, kanban, scoring and ranking
• Additional modules — available on Pro and Enterprise plans (Excel export, reports, integrations, custom support)

The Service is provided as SaaS (cloud software). Access is through:

• A web browser (Chrome, Firefox, Safari, Edge) on desktop devices
• An internet connection (HTTPS, secured)
• A user account in the system (email + password)

Note: The Service is designed for desktop devices and laptops (screens 15" and larger). Full functionality is not guaranteed on mobile devices.

Account registration is free and available to:

• Individuals aged 18 or over
• Legal entities (companies, Ltd., S.A.) registered in applicable commercial registers
• Organisational units (e.g. workplaces, factories) operating in compliance with applicable law

To register an account, the User must:

• Provide a valid email address (serving as the account identifier)
• Choose a strong password (min. 8 characters; combination of letters, numbers and special characters recommended)
• Accept these Terms and the Privacy Policy (confirmation checkbox)
• Select an initial Subscription Plan (Starter during the trial, optionally Pro/Enterprise)

Upon submitting registration details, the User will receive a confirmation email and will be able to log in to the Service.

The User is obliged to:

• Keep the password confidential and not share it with third parties
• Notify the Provider immediately of any suspected unauthorised access to the account
• Bear full responsibility for all actions performed using their account
• Regularly update profile data (email, organisation name, contact details)
• Comply with all security rules applicable to the Service

LeanTools offers three subscription plans:

Prices may be changed by the Provider with a minimum of 30 days' notice. Price changes apply to new subscriptions and renewals — current billing periods are not affected retrospectively.

Every new user receives 14 days of free access from the registration date, subject to the following:

• The trial period gives access to Pro plan features
• The trial does not require a credit card (unless the user voluntarily upgrades to a paid plan)
• After 14 days, access is restricted unless the User subscribes to a paid plan
• The trial is not renewable (one-time 14-day opportunity)

Subscription payments are made as follows:

• Automatic payments: After the agreement is accepted, the Provider charges once a month (monthly schedule) from the credit card or bank account provided by the User
• Bank transfers / invoices: For Enterprise customers, payment by invoice is available (payment within 14 days of invoice issue)
• Currency: Payments in EUR

The User is obliged to:

• Maintain up-to-date credit card or bank account details
• Ensure sufficient funds on the account / card on the charge date
• Notify the Provider promptly of any changes to billing details
• Bear responsibility for all bank charges related to a failed transaction (where caused by the User)

In the event of non-payment by the due date:

• After 5 days: The Provider will send an email reminder
• After 15 days: Access to the Service will be suspended until payment is made
• After 30 days: The Provider may terminate the agreement and delete the account and data (in accordance with the data retention policy)
• Recovery costs: In the event of arrears, the User bears additional administrative costs and any applicable interest (in accordance with applicable law)

The User must use the Service solely for lawful purposes and in accordance with these Terms. Permitted activities include:

• Entering, editing and viewing Operational Data within the selected subscription plan
• Exporting data to Excel/PDF formats (available on Pro and Enterprise plans)
• Inviting team members to collaborate (up to the plan limit)
• Storing data backups on your own device (in accordance with the security policy)

The following activities are prohibited:

• Using the Service for unlawful purposes (e.g. fraud, extortion, malware distribution)
• Attempting to break into the system, bypass security measures or hack
• Sharing passwords or access credentials with third parties (other than authorised users)
• Automated data extraction (scraping, bots) without the Provider's consent
• Reselling, sublicensing or renting the Service without consent
• Introducing offensive, hateful or pornographic content, or content infringing third-party rights
• Overloading the system with large volumes of junk data / spam
• Using the Service for competitive purposes (e.g. creating a competing platform based on its algorithms)

The Service is provided "as-is". The Provider gives no warranties, including:

• Warranties as to the correctness, accuracy or completeness of Operational Data entered by the User
• Warranties of perfection (zero errors) — the Service may contain bugs, defects or imperfections
• Warranties of uninterrupted access — technical interruptions, maintenance and updates may occur
• Warranties of compatibility with every software or device — the Provider supports major browsers (Chrome, Firefox, Safari, Edge) on recent versions

The Provider is not liable for:

• Indirect losses: lost profits, revenue, business opportunities or reputation
• Direct losses exceeding 3 months of subscription fees — total Provider liability is limited to the last 3 months of the User's plan price
• Data loss caused by force majeure events (internet outages, cyberattacks, natural disasters)
• Actions or omissions of the User (e.g. failure to secure a password, deletion of own data)
• Conflicts between multiple users of one account / team (e.g. conflicting edits)

The Provider undertakes to maintain Service availability of at least 95% per month, excluding:

• Scheduled maintenance (max 4 hours / month, communicated at least 48h in advance)
• Internet outages outside the Provider's infrastructure
• Security / DDoS attacks (the Provider will act to restore the service promptly)

If availability falls below 95% in a given month, the User is entitled to a proportional reduction in that month's bill (for each 1% drop = 1% credit bonus for the next period).

The User is fully responsible for:

• The correctness, accuracy and lawfulness of all Operational Data entered into the Service
• Compliance of data with GDPR and other data protection legislation
• Holding the rights to process, store and share data of employees, suppliers and partners (where applicable)

The User agrees to indemnify the Provider against any claims, legal costs or losses arising from:

• The User's breach of these Terms
• Infringement of third-party copyright, patents or trademarks
• Introduction into the Service of unlawful, offensive or privacy-infringing content
• Failure to fulfil obligations under the service agreement

The Provider undertakes to process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation.

Detailed rules on the collection, processing and retention of personal data are described in a separate document — the Privacy Policy, available on the Service website (link in the footer). The User must read the Privacy Policy before accepting these Terms.

The Provider applies standard security measures to protect data against unauthorised access, including:

• Connection encryption (HTTPS/TLS)
• User password hashing (bcrypt or equivalent)
• Database access restricted to authorised staff / systems
• Regular data backups

Disclaimer: No system is 100% secure. The Provider does not guarantee absolute protection against hacking, viruses or cyberattacks, but undertakes to respond promptly to threats.

The LeanTools platform, including its source code, user interface, graphics, business logic, algorithms and all other components, is the exclusive property of Piotr Mieczkowski. The User acquires no rights to the code or algorithms — they receive only a licence to use the Service under these Terms.

Operational Data entered by the User remains the property of the User. The User grants the Provider a licence to:

• Store data on the Provider's servers (for the purpose of providing the Service)
• Process and analyse data for the purpose of improving the Service (anonymised aggregate data)
• Display data to other authorised users of the same account (where applicable)

The Provider undertakes NOT to share Operational Data with third parties without the User's consent (except where required by law or court order).

If the User submits suggestions, feedback or ideas about the Service, the Provider is entitled to use such feedback free of charge to improve the Service, without any obligation to compensate the User.

In the event of issues with the Service, the User should:

• 1. Report the issue — send an email to contact@leantools.pl describing the problem (preferably with screenshots, time of occurrence and browser name)
• 2. Await confirmation — the Provider will confirm receipt within 24 business hours
• 3. Track progress — the Provider will keep the User informed of progress

The Provider undertakes to respond within the following timeframes:

• Starter: Response within 72 hours (3 business days)
• Pro: Response within 48 hours (2 business days)
• Enterprise: Response within 24 hours + phone/chat during office hours (Mon–Fri, 9:00–17:00 CET)

Before bringing a matter to court, the parties are obliged to attempt an amicable resolution through:

• Exchange of correspondence by email / in writing within 30 days
• If necessary — mediation or negotiations involving representatives of both parties

If the dispute is not resolved within 60 days, either party may bring the matter before the competent court of general jurisdiction in Warsaw.

A User who has registered during the trial period (14 days) is entitled to cancel the Service free of charge at any time during those 14 days, without giving a reason. After 14 days this right expires.

The User may cancel a paid subscription as follows:

• Notice: Send an email to contact@leantools.pl with a cancellation request
• Deadline: Cancellation must be submitted at least 7 days before the next billing date
• Effective date: Cancellation takes effect at the end of the current billing period (no refund for remaining days in the month)

As a rule, subscription fees are non-refundable. Exceptions are:

• System error: If the Provider charges twice in one month, a refund will be made within 14 days
• Service unavailability: If the Service is unavailable for more than 5 days for reasons not attributable to the User, the Provider will grant a proportional credit for the next month
• Provider's discretion: The Provider may issue a refund on special terms at the User's request (e.g. in the event of a material breach of the agreement by the Provider)

After subscription cancellation:

• Access to the Service is immediately suspended
• Operational Data is retained for 30 days in case the User changes their mind
• After 30 days, data is permanently deleted from servers (if the User does not renew the subscription)
• The User may request data deletion at any time before the 30-day period expires

The Provider reserves the right to amend these Terms at any time. Changes may arise from:

• Legislative changes (new legislation)
• Service development (new features, price changes)
• Security or operational improvements

The Provider will notify the User of changes via:

• An email to the address associated with the account
• A notification in the Service panel (banner, popup)
• Publication of a new version of the Terms on the website (with effective date, at least 14 days before the change)

Continued use of the Service after the amended Terms take effect constitutes acceptance of the new conditions. If the User does not accept the changes, they should cancel the subscription before the effective date.

The Provider is not liable for failure or delay in performing obligations under the Service in the event of force majeure, including:

• Natural disasters (earthquakes, floods, storms)
• Technical failures outside the Provider's control (internet infrastructure failures, cyberattacks, sabotage)
• Governmental or judicial actions (embargoes, blockades, seizures)
• Epidemics or pandemics

In such cases, the Provider will act in good faith to restore the Service as quickly as possible.

These Terms are governed by Polish law, regardless of the User's place of residence or registered office. Any disputes shall be resolved by the courts of competent jurisdiction in Warsaw.

These Terms constitute the entire agreement between the Provider and the User and supersede all prior arrangements, representations or agreements (oral or written) relating to the Service.

If any part of these Terms is found to be invalid, ineffective or unenforceable, the remainder of the Terms shall remain fully valid and binding. The Provider will amend the invalid provision to the extent necessary to restore its validity.

Failure by the Provider to enforce any provision shall not constitute a waiver of that provision or right. The Provider retains the right to enforce provisions at any time.

The Provider reserves the right to transfer its rights and obligations to a third party (e.g. in the event of a business sale, acquisition or restructuring). The User will be notified of such a change at least 30 days in advance. If the User does not agree to the change, they are entitled to cancel the subscription without penalty.

These Terms are available in Polish and English. In the event of any discrepancy, the English version shall prevail for users of myleantools.com.

For questions, complaints or support, please contact us:

• Email: contact@leantools.pl
• Website: https://www.myleantools.com
• Office hours: Monday–Friday, 9:00–17:00 CET (weekends excluded)